Terms of Service

Rob the RV Guy Terms and Conditions

Last Updated: July 1, 2025

By engaging Rob the RV Guy for mobile RV repair and maintenance services, you ("Customer") agree to these Terms and Conditions. Please read them carefully before submitting a service request, signing a service agreement, or making payment.

1. Services

Rob the RV Guy provides mobile RV repair and maintenance services, including but not limited to roof sealing, solar panel installations, AC servicing, tank cleaning, and general repairs. The scope of work, estimated costs, and timeline will be outlined in a service quote or agreement provided prior to work commencement. All quotes are estimates and subject to change based on inspection findings. Rob the RV Guy will notify the Customer of any additional costs and obtain approval before proceeding.

2. Customer Responsibilities

  • Safe Access: The Customer must provide safe, unobstructed access to the RV, including a stable power source, adequate workspace, and a secure environment. Rob the RV Guy is not liable for delays, injuries, or damages due to unsafe or inaccessible conditions.

  • Accurate Information: The Customer agrees to provide complete and accurate information about the RV’s condition, history, and known issues to ensure proper service delivery.

  • Permits and Compliance: The Customer is responsible for obtaining any necessary permits, approvals, or campground permissions required for the work, unless otherwise agreed in writing.

  • RV Condition: The Customer acknowledges that modifications or pre-existing issues may affect service outcomes and warranties. Rob the RV Guy is not responsible for issues arising from customer modifications or undisclosed conditions.

3. Payment Terms

  • A deposit of up to 50% of the estimated cost may be required before work begins, with the balance due upon completion, as specified in the Zoho Books invoice.

  • Payments are accepted via credit card, bank transfer, or other methods listed in the invoice.

  • Invoices unpaid after 7 days from issuance may incur a late fee of 1.5% per month or the maximum allowed by law.

  • All costs are in USD. Additional fees may apply for emergency or after-hours services, as agreed in advance.

4. Liability

  • Limitation of Liability: Rob the RV Guy performs services with reasonable care and skill but is not liable for pre-existing defects, hidden issues, or damages not directly caused by our negligence. To the fullest extent permitted by law, Rob the RV Guy is not responsible for incidental, consequential, or indirect damages, including but not limited to loss of use, property damage, or personal injury, unless caused by our gross negligence or willful misconduct.

  • RV Modifications: The Customer acknowledges that RV modifications, including those performed by Rob the RV Guy, may void manufacturer warranties. Rob the RV Guy is not liable for warranty voids or damages resulting from such modifications.

  • Risk Acknowledgment: Services like roof sealing, solar installations, or tank cleaning may involve risks to existing RV systems. The Customer assumes responsibility for such risks unless damages are directly caused by Rob the RV Guy’s negligence.

5. Warranties

  • Workmanship Warranty: Rob the RV Guy warrants its services against defects in workmanship for 90 days from the date of service completion, provided the RV is used and maintained properly.

  • Parts Warranty: Parts are covered solely by manufacturer warranties. Rob the RV Guy does not provide additional warranties on materials.

  • Warranty Claims: Claims must be reported within the warranty period with proof of service. Remedies are limited to repair or re-performance of the defective service. No refunds are offered under warranty unless required by law.

  • Exclusions: Warranties do not cover damages due to misuse, improper maintenance, customer modifications, or normal wear and tear.

6. Cancellations and Refunds

  • Cancellations must be made in writing at least 48 hours before the scheduled service. Deposits may be non-refundable for cancellations within this period.

  • Refunds for incomplete work are at the sole discretion of Rob the RV Guy, less any costs incurred.

  • No refunds are provided for services completed as agreed.

7. Termination of Services

Rob the RV Guy reserves the right to terminate services if:

  • The Customer fails to provide safe working conditions.

  • Payments are not received as agreed.

  • The Customer engages in abusive, threatening, or unsafe behavior. In such cases, the Customer remains liable for any costs incurred up to termination.

8. Intellectual Property

Any designs, plans, or recommendations provided by Rob the RV Guy (e.g., for solar installations) remain our intellectual property and may not be reproduced or shared without written consent.

9. Dispute Resolution

Any disputes arising from these Terms or services will be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts Okaloosa County, FL , governed by the laws of Florida, without regard to its conflict of law provisions. The Customer agrees to waive any right to a jury trial. Rob the RV Guy reserves the right to comply with mandatory consumer protection laws in the state where services are performed.

10. Force Majeure

Rob the RV Guy is not liable for delays or failure to perform services due to events beyond our control, including but not limited to weather, natural disasters, or supply chain disruptions.

11. Acceptance of Terms

By submitting a service request through our Squarespace form, signing a service agreement, or paying an invoice, the Customer acknowledges and agrees to these Terms and Conditions. These Terms may be updated periodically, and the latest version applies to all services provided after the update date.

12. Customer Provided Parts

Rob the RV Guy will install at the customer request customer provide parts.  Rob the RV Guy will not be held responsible for any malfunction or damage customer part may cause to customer or customers RV in the future.  No warranty or guarantee are provided on any service work done using customer supplied parts.

13. Contact Information

Rob the RV Guy

  • Email: rob@robthervguy.com

  • Phone: 251-373-7888

  • Website: robthervguy.com